Terms of service

Creature Stickers - Terms & Conditions

Last updated: September, 2026. 

1. About these terms

These Terms & Conditions ("Terms") govern your access to and use of the Creature Stickers website at www.creaturestickers.com (the "Site") and your purchase of any products or services from us. The Site and products are operated by Courtney Liddle (ABN 78 429 277 042) trading as Creature Stickers ("Creature Stickers", "we", "us", "our"). You can contact us at hello@creaturestickers.com.

By accessing the Site, uploading any content, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

We may update these Terms from time to time. The version that applies to your order is the one in effect at the time you place it. Continued use of the Site after changes are posted means you accept the updated Terms.

2. Eligibility and age

You must be at least 18 years old to place an order or enter into a contract with us. By placing an order you confirm that you are 18 or over and have the legal capacity to do so.

Many of our products are created from drawings made by children. If you upload artwork created by a child, you confirm that you are that child's parent or legal guardian, or that you have the authority and consent of the parent or legal guardian, to upload the artwork and have it processed and reproduced under these Terms.

3. Our products and how they work

We offer two kinds of products.

Custom creations (our Sticker Studio). We create custom physical products — including sticker sheets and fridge magnets — from images you upload, such as children's drawings and photographs of objects, toys, pets, and other treasured items (for example, a favourite toy, a pet, a flower, or a shell). Our online tool removes the background from your uploaded image and may apply optional automated ("AI") effects or filters to produce a finished design (a "Creature"), which we then print and ship to you in the product format you select. These are priced per creature: each Creature you create is produced as its own sheet, and you choose its format — a sticker sheet, a magnet sheet, or both.

Ready-made designs (our Alphabet Creatures). We also sell sheets featuring our own original creature designs, including one for each letter of the alphabet. These can be purchased with our standard wording, or personalised with a name or other text that you provide.

Current prices, sizes, the number of stickers or magnets per sheet, and what each pack or bundle includes are shown on the relevant product page and at checkout, which form part of these Terms and prevail if there is any inconsistency.

All of our products are printed individually to order. Products made from content you upload, and any product personalised with text you supply, are additionally made to your specifications.

4. Your content and intellectual property

This clause applies to the automated processing of content you upload.

4.1 You keep ownership of your artwork

You retain all ownership and intellectual property rights in the original artwork you upload ("Your Content"). Nothing in these Terms transfers ownership of Your Content to us.

4.2 Licence you grant to us

To fulfil your order, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt, digitally process (including background removal, content screening/moderation, and AI effects), print, and otherwise use Your Content solely for the purpose of checking it against our acceptable-use rules and providing the products and services you have requested and operating our business in connection with your order.

You acknowledge that we may engage third-party service providers and sub-processors — including Base44 (our design tool and image-processing provider) and Shopify (our e-commerce provider) — to host, store, and process Your Content on our behalf for these purposes. This licence extends to those providers, but only to the extent necessary for them to help us provide the products and services to you. We remain responsible to you for Your Content as set out in these Terms, and we handle it in accordance with our Privacy Policy.

4.3 Marketing use (opt-in)

We will not use Your Content for marketing, promotion, or display to other customers unless you give us separate, express consent to do so (for example, by ticking an opt-in box). You can withdraw that consent at any time by contacting us, and we will stop further marketing use, though we may be unable to recall materials already distributed.

4.4 Your warranties about Your Content

By uploading Your Content, you warrant that:

• you own it or have all necessary rights and permissions to upload and licence it to us;
• it does not infringe the intellectual property, privacy, or other rights of any third party;
• where it was created by a child, you are their parent or guardian, or have that person's authority and consent, to upload it and licence it to us as described in clause 2; and
• it complies with clause 5 (acceptable use).

You are solely responsible for Your Content and you indemnify us in accordance with clause 13 for any breach of these warranties.

5. Acceptable use and prohibited content

Our tool is intended for original children's drawings and photographs of objects or pets that you own or have the right to use. You must not upload, or ask us to process, any content that:

• shows any person, including a child — our products are made from drawings and from photos of objects, toys, and pets, not from photographs of people;
• depicts branded, licensed, or trademarked material that you do not own or have permission to reproduce — including cartoon, film, TV, game, or other fictional characters, branded or licensed toys, logos, brand names, or other third-party artwork (for example, a photo of a licensed character plush toy);
• otherwise infringes the intellectual property, privacy, or publicity rights of any third party, or that you do not own or have all necessary rights to upload and have reproduced;
• is unlawful, defamatory, obscene, hateful, or otherwise objectionable;
• is sexually explicit, or sexualises or endangers a minor in any way; or
• contains malware or is intended to disrupt the Site.

We review uploads and may, at our discretion and without liability, refuse to process, cancel, or remove any content or order that we reasonably believe breaches this clause — including any image that appears to show a person or to reproduce branded or licensed material — and we may report unlawful content to the relevant authorities. Where we cancel an order for this reason, we will refund amounts paid for the cancelled order in full. You are responsible for ensuring you have the right to upload and reproduce everything you submit, and you indemnify us under clause 13 for any breach of this clause.

Personalisation text. Where you provide a name or other text to be printed on a product, you must not submit text that is offensive, unlawful, infringes a third party's trade mark or other rights, or impersonates another person. We may decline to print, and will refund in full, any personalisation that we reasonably consider inappropriate.

What we do. We do not knowingly create or print any product from an image that contains a person, and we take reasonable steps to prevent the reproduction of copyrighted, branded, or licensed characters — including automated screening of uploads and human review. No automated screening is perfect, which is why we also review orders manually and will reject, cancel, and refund any that breach this clause before they are produced.

How uploads are handled and stored. So that we can check your image against these rules, it must first be uploaded to the storage of our image-processing provider, Base44, which is located overseas (in the United States), before that check is performed. This means that images which are subsequently rejected may still be retained in that provider's storage. We do not use rejected images for any purpose other than performing this check, and we never create a product from them. For full detail on how uploads are stored, retained, and disclosed overseas, see our Privacy Policy.

6. Automated processing — nature of the service

This clause applies to products created from content you upload.

Our background-removal and AI effects are automated and results may vary depending on the quality, resolution, contrast, and content of the artwork you upload. On-screen previews are indicative only. Printed colours, finishes, and fine detail may differ from what appears on your screen due to the nature of printing and individual device displays.

We will use reasonable care to produce a quality result, and your rights under the Australian Consumer Law (clause 8) are not affected by this clause. However, we are not responsible for outcomes that result from the limitations of the uploaded artwork itself (for example, a low-resolution drawing that cannot be printed sharply), provided we have processed it with reasonable care.

7. Orders, pricing, and payment

All prices are in Australian dollars (AUD) and, where applicable, include GST. Prices and product details may change at any time, but changes will not affect orders we have already accepted.

Checkout and payment are processed through our e-commerce provider (Shopify) and its third-party payment processors. We do not store your full card details.

Your order is an offer to buy. A contract is formed only when we send you an order confirmation or dispatch the goods, whichever is earlier. We may decline or cancel an order — for example, due to a pricing error, suspected fraud, unavailability, or a breach of clause 5 — and where we do, we will refund any amount you have paid for that order.

8. Australian Consumer Law and your guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a product, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have a product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

9. Returns, cancellations, and refunds

9.1 Made-to-order goods

All of our products are printed individually once you order, and products made from your uploaded artwork or personalised with text you supply are made specifically for you. For this reason, we are unable to accept returns or provide refunds for change of mind, and orders generally cannot be cancelled once production has begun. Please review your design, personalisation spelling, format, quantities, and shipping details carefully before paying.

9.2 This does not affect your consumer guarantees

Clause 9.1 does not limit your rights under clause 8. If a product is faulty, not of acceptable quality, significantly different from its description, or otherwise breaches a consumer guarantee, you are entitled to a remedy. Please contact us at hello@creaturestickers.com with your order number and photos of the issue, and we will work with you to repair, replace, or refund as required by law.

9.3 Errors caused by your artwork or details

We are not required to provide a remedy where an issue is caused by the artwork or information you supplied (for example, a blurry or incorrect image, or a misspelling in the personalisation text you provided), rather than by a failure on our part.

10. Shipping and delivery

We currently ship within Australia only. Shipping costs, delivery options, and any free-shipping threshold are shown at checkout.

Our most affordable shipping option is sent without tracking. Where you choose this option, we cannot provide a tracking number or confirm when your parcel has been delivered, though we will email you once your order has been dispatched. Tracked and express options are available at checkout.

Delivery timeframes are estimates only and are not guaranteed. Risk in the goods passes to you on delivery to the address you provide. You are responsible for providing a correct and complete delivery address; we are not liable for delays or non-delivery caused by incorrect details you supply.

If your order has not arrived within a reasonable time after dispatch, please contact us at hello@creaturestickers.com and we will work with you to resolve it in accordance with your rights under the Australian Consumer Law. Full details are in our Shipping Policy.

11. Product safety

Our products contain small parts and are not suitable for children under 3 years. Adult supervision is recommended for young children. Stickers and magnets are not toys, must not be placed in the mouth, and must not be swallowed. If swallowed, seek medical attention immediately. Please keep packaging materials away from children.

12. Gift cards

Gift cards are redeemable for products on the Site only, are not redeemable for cash, and are non-refundable except as required by law. In accordance with Australian law, gift cards are valid for at least three (3) years from the date of purchase, and we do not charge post-purchase fees on them. Lost or stolen gift cards may not be replaced.

13. Our intellectual property

The Site and all of its content — including the Creature Stickers name, logo, branding, text, graphics, software, and design (but excluding Your Content) — are owned by or licensed to us and are protected by intellectual property laws. You may not copy, reproduce, or use them without our prior written consent.

Our designs. All artwork in our Alphabet Creatures range, and any other designs we create, remain our intellectual property. When you buy or receive a product featuring our designs, you acquire the physical product for personal use only — you do not acquire any rights in the design itself, and you may not reproduce, resell, or commercially exploit it.

14. Indemnity

You agree to indemnify and hold us harmless from any claim, loss, damage, liability, or cost (including reasonable legal costs) arising out of or in connection with your breach of these Terms, your misuse of the Site, or Your Content — including any claim that Your Content infringes a third party's rights. This clause does not require you to indemnify us to the extent a loss is caused by our own negligence or breach.

15. Limitation of liability

Nothing in these Terms limits your rights under the Australian Consumer Law or any other non-excludable law.

Subject to the above, and to the extent permitted by law:

• our products and the Site are provided on an "as is" and "as available" basis;
• we exclude all implied warranties not required by law;
• we are not liable for indirect, incidental, special, or consequential loss; and
• where our liability cannot be excluded but can be limited, our total liability to you is limited, at our option, to re-supplying the relevant product or service or paying the cost of having it re-supplied, or to the amount you paid for the relevant order.

16. Third-party services

The Site relies on third-party services, including Shopify (e-commerce and checkout), Base44 (our design tool and image-processing provider), payment processors, and shipping carriers. We are not responsible for the acts, omissions, availability, or content of these third parties, and your use of them may be subject to their own terms.

17. Privacy

We handle your personal information, including the artwork and details you upload, in accordance with our Privacy Policy, which forms part of these Terms. Our Privacy Policy explains what we collect, how we use and store it, the third-party processors involved, and how to contact us about your information. We handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

18. Suspension and termination

We may suspend or terminate your access to the Site, or refuse to process orders, where we reasonably believe you have breached these Terms or used the Site unlawfully. Termination does not affect any rights or obligations that accrued before it.

19. General

• Governing law: These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that place.
• Severability: If any provision is found to be unenforceable, the remaining provisions continue in full force.
• Waiver: A failure to enforce a provision is not a waiver of it.
• Assignment: You may not assign your rights under these Terms without our consent. We may assign ours in connection with a sale or restructure of our business.
• Entire agreement: These Terms, together with our Privacy Policy and any policies referenced at checkout, are the entire agreement between you and us about their subject matter.
• Force majeure: We are not liable for failure or delay caused by events beyond our reasonable control.

20. Contact us

Courtney Liddle trading as Creature Stickers (ABN 78 429 277 042) Email: hello@creaturestickers.com

If you have a concern about a product or your order, please contact us first — we want to make it right.