Refund policy
Creature Stickers - Returns & Refund Policy
Last updated: September, 2026.
Made-to-order products
All of our products are printed individually once you order, and products made from your uploaded artwork or personalised with text you supply are made specifically for you. Because of this, we're unable to offer returns or refunds for change of mind, and orders generally can't be cancelled once production has started. Please double-check your design, personalisation spelling, product format, quantities, and details before you pay.
If something's wrong with your order
Your product is still covered if it arrives faulty or isn't what it should be. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product:
- arrives faulty or damaged,
- isn't of acceptable quality, or
- is significantly different from what was described,
then you're entitled to a remedy — a repair, replacement, or refund — depending on the issue, as required by law. For a major failure you can choose a refund or replacement; for a minor one we may repair or replace it.
How to make a claim
Please contact us at hello@creaturestickers.com within 14 days of receiving your order, with:
- your order number, and
- photos clearly showing the issue.
We'll review it promptly and let you know the next steps. If a return is needed, we'll provide instructions — please don't send anything back before we've confirmed.
If your order doesn't arrive
If you chose a tracked option, your tracking link is the quickest way to see where your order is. If you chose our untracked option, we can't trace a parcel in transit — so if your order hasn't arrived within 10 business days of the dispatch email we send you, please get in touch at hello@creaturestickers.com and we'll work with you to sort it out — usually by remaking and resending your order. If your order hasn't arrived within 10 business days of the dispatch email we send you, please get in touch at hello@creaturestickers.com and we'll work with you to sort it out — usually by remaking and resending your order. Your rights under the Australian Consumer Law apply here too.
What isn't covered
We're not able to provide a remedy where the issue was caused by the information or artwork you supplied — for example, the wrong photo, or a personalisation spelling or detail you entered incorrectly — rather than by a fault on our part. This is why we ask you to review everything carefully before checkout.
Gift cards
Gift cards are non-refundable except where required by law.
Refunds
Where a refund applies, we'll process it to your original payment method within 5 business days of approving your claim. Your bank or card provider may take additional time to show it.
Nothing in this policy limits your rights under the Australian Consumer Law. For full details, see our Terms & Conditions. If you have any questions, just get in touch — we want to make it right.