Terms and Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Creature Stickers website at [www.creaturestickers.com] (the "Site") and your purchase of any products or services from us. The Site and products are operated by [legal entity name] (ABN [ABN]) ("Creature Stickers", "we", "us", "our").

By accessing the Site, uploading any content, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

We may update these Terms from time to time. The version that applies to your order is the one in effect at the time you place it. Continued use of the Site after changes are posted means you accept the updated Terms.

You must be at least 18 years old to place an order or enter into a contract with us. By placing an order you confirm that you are 18 or over and have the legal capacity to do so.

Many of our products are created from drawings made by children. If you upload artwork created by a child, you confirm that you are that child's parent or legal guardian, or that you have the authority and consent of the parent or legal guardian, to upload the artwork and have it processed and reproduced under these Terms.

We create custom physical products — including sticker sheets and fridge magnets — from artwork that you upload. Our online tool removes the background from your uploaded drawing and may apply optional automated ("AI") effects or filters to produce a finished design (a "Creature"), which we then print and ship to you in the product format you select.

Our products are sold in packs and individual formats, each of which specifies how many separate drawings ("Creatures") it includes (for example, "up to 2 drawings" or "up to 4 drawings"). The number, size, and quantity of sheets and magnets included in each format are described on the relevant product page, which forms part of these Terms.

Because each item is made to your specifications, every product is a custom, personalised, made-to-order good.

4.1 You keep ownership of your artwork

You retain all ownership and intellectual property rights in the original artwork you upload ("Your Content"). Nothing in these Terms transfers ownership of Your Content to us.

4.2 Licence you grant to us

To fulfil your order, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt, digitally process (including background removal and AI effects), print, and otherwise use Your Content solely for the purpose of providing the products and services you have requested and operating our business in connection with your order.

4.3 Marketing use (opt-in)

We will not use Your Content for marketing, promotion, or display to other customers unless you give us separate, express consent to do so (for example, by ticking an opt-in box). You can withdraw that consent at any time by contacting us, and we will stop further marketing use, though we may be unable to recall materials already distributed.

4.4 Your warranties about Your Content

By uploading Your Content, you warrant that:

• you own it or have all necessary rights and permissions to upload and licence it to us;
• it does not infringe the intellectual property, privacy, or other rights of any third party;
• where it depicts or was created by a child, you have the authority and consent described in clause 2; and
• it complies with clause 5 (acceptable use).

You are solely responsible for Your Content and you indemnify us in accordance with clause 13 for any breach of these warranties.

You must not upload, or ask us to process, any content that:

• is unlawful, defamatory, obscene, hateful, or otherwise objectionable;
• infringes any third party's intellectual property, privacy, or publicity rights (including copyrighted characters, logos, brands, or photographs you do not have rights to);
• depicts an identifiable person without their consent (or, for a minor, their parent's or guardian's consent);
• is sexually explicit, or sexualises or endangers a minor in any way; or
• contains malware or is intended to disrupt the Site.

We may, at our discretion and without liability, refuse to process, cancel, or remove any content or order that we reasonably believe breaches this clause, and we may report unlawful content to the relevant authorities. Where we cancel an order for this reason and you are not at fault, we will refund amounts paid for the cancelled order.

Our background-removal and AI effects are automated and results may vary depending on the quality, resolution, contrast, and content of the artwork you upload. On-screen previews are indicative only. Printed colours, finishes, and fine detail may differ from what appears on your screen due to the nature of printing and individual device displays.

We will use reasonable care to produce a quality result, and your rights under the Australian Consumer Law (clause 8) are not affected by this clause. However, we are not responsible for outcomes that result from the limitations of the uploaded artwork itself (for example, a low-resolution drawing that cannot be printed sharply), provided we have processed it with reasonable care.

All prices are in Australian dollars (AUD) and, where applicable, include GST. Prices and product details may change at any time, but changes will not affect orders we have already accepted.

Checkout and payment are processed through our e-commerce provider (Shopify) and its third-party payment processors. We do not store your full card details.

Your order is an offer to buy. A contract is formed only when we send you an order confirmation or dispatch the goods, whichever is earlier. We may decline or cancel an order — for example, due to a pricing error, suspected fraud, unavailability, or a breach of clause 5 — and where we do, we will refund any amount you have paid for that order.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a product, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have a product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

9.1 Custom, made-to-order goods

Because each product is custom-made and personalised to your uploaded artwork and chosen format, we are unable to accept returns or provide refunds for change of mind, and orders generally cannot be cancelled once production has begun. Please review your design, format, quantities, and shipping details carefully before paying.

9.2 This does not affect your consumer guarantees

Clause 9.1 does not limit your rights under clause 8. If a product is faulty, not of acceptable quality, significantly different from its description, or otherwise breaches a consumer guarantee, you are entitled to a remedy. Please contact us at [email] with your order number and photos of the issue, and we will work with you to repair, replace, or refund as required by law.

9.3 Errors caused by your artwork or details

We are not required to provide a remedy where an issue is caused by the artwork or information you supplied (for example, a blurry or incorrect image, or a misspelling you provided), rather than by a failure on our part.

We ship within Australia. Estimated delivery times and costs are shown at checkout. Delivery timeframes are estimates only and are not guaranteed. Risk in the goods passes to you on delivery to the address you provide. You are responsible for providing a correct and complete delivery address; we are not liable for delays or non-delivery caused by incorrect details you supply.

Gift cards are redeemable for products on the Site only, are not redeemable for cash, and are non-refundable except as required by law. In accordance with Australian law, gift cards are valid for at least three (3) years from the date of purchase, and we do not charge post-purchase fees on them. Lost or stolen gift cards may not be replaced.

The Site and all of its content — including the Creature Stickers name, logo, branding, text, graphics, software, and design (but excluding Your Content) — are owned by or licensed to us and are protected by intellectual property laws. You may not copy, reproduce, or use them without our prior written consent.

You agree to indemnify and hold us harmless from any claim, loss, damage, liability, or cost (including reasonable legal costs) arising out of or in connection with your breach of these Terms, your misuse of the Site, or Your Content — including any claim that Your Content infringes a third party's rights. This clause does not require you to indemnify us to the extent a loss is caused by our own negligence or breach.

Nothing in these Terms limits your rights under the Australian Consumer Law or any other non-excludable law.

Subject to the above, and to the extent permitted by law:

• our products and the Site are provided on an "as is" and "as available" basis;
• we exclude all implied warranties not required by law;
• we are not liable for indirect, incidental, special, or consequential loss; and
• where our liability cannot be excluded but can be limited, our total liability to you is limited, at our option, to re-supplying the relevant product or service or paying the cost of having it re-supplied, or to the amount you paid for the relevant order.

The Site relies on third-party services, including Shopify (e-commerce and checkout), our design tool provider, payment processors, and shipping carriers. We are not responsible for the acts, omissions, availability, or content of these third parties, and your use of them may be subject to their own terms.

We handle your personal information, including the artwork and details you upload, in accordance with our Privacy Policy [link], which forms part of these Terms. Our Privacy Policy explains what we collect, how we use and store it, the third-party processors involved, and how to contact us about your information. We handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We may suspend or terminate your access to the Site, or refuse to process orders, where we reasonably believe you have breached these Terms or used the Site unlawfully. Termination does not affect any rights or obligations that accrued before it.

Governing law: These Terms are governed by the laws of [State/Territory, e.g. New South Wales], Australia, and you submit to the non-exclusive jurisdiction of the courts of that place.

Severability: If any provision is found to be unenforceable, the remaining provisions continue in full force.

Waiver: A failure to enforce a provision is not a waiver of it.

Assignment: You may not assign your rights under these Terms without our consent. We may assign ours in connection with a sale or restructure of our business.

Entire agreement: These Terms, together with our Privacy Policy and any policies referenced at checkout, are the entire agreement between you and us about their subject matter.

Force majeure: We are not liable for failure or delay caused by events beyond our reasonable control.

[Legal entity name] (ABN [ABN])
Email: [support@creaturestickers.com]
Address: [business address]

If you have a concern about a product or your order, please contact us first — we want to make it right.