Privacy Policy

This Privacy Policy explains how [legal entity name] (ABN [ABN]) ("Creature Stickers", "we", "us", "our") collects, uses, discloses, stores, and protects your personal information when you use our website at [www.creaturestickers.com] (the "Site"), upload artwork, or buy our products.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using the Site or uploading content, you agree to this policy. It should be read together with our Terms & Conditions.

We may collect the following personal information:

• Identity and contact details — your name, email address, phone number, and billing/delivery address.
• Order information — the products you buy, order history, and the design reference codes linked to your creations.
• Uploaded artwork ("Your Content") — the images and drawings you upload so we can create your products. These drawings are often created by children; see clause 6.
• Payment information — collected and processed by our e-commerce and payment providers (we do not store your full card details).
• Account information — if you create an account, your login details and preferences.
• Usage and device data — IP address, browser type, device information, and how you interact with the Site, including via cookies and analytics (see clause 9).
• Communications — messages you send us and our correspondence with you.

We do not seek to collect sensitive information (as defined in the Privacy Act, such as health or biometric information). Please do not upload artwork that contains sensitive information. If you do, you consent to us handling it for the purpose of fulfilling your order.

We collect personal information directly from you — when you browse the Site, create or upload a design, place an order, create an account, or contact us — and automatically through cookies and analytics tools. We may also receive information from our service providers (for example, order and payment confirmations from our e-commerce provider).

We use your personal information to:

• create, process, and print your custom products, including removing backgrounds from and applying optional automated (AI) effects to Your Content;
• process orders and payments, and arrange delivery;
• provide customer service and respond to your enquiries;
• send you transactional messages such as order confirmations and shipping updates;
• send you marketing communications only where you have opted in (see clause 8);
• detect, prevent, and respond to fraud, misuse, or prohibited content;
• improve and secure our Site and services; and
• comply with our legal obligations.

We will only use Your Content for marketing or public display (for example, on social media or our Site) if you have given separate, express consent, which you may withdraw at any time.

We share personal information with trusted third parties only as needed to run our business. These include:

• E-commerce and checkout provider — Shopify, which powers our store, checkout, and order management, and engages payment processors.
• Our app platform provider and its affiliates — the platform that powers our design tool, which hosts and processes the artwork you upload and stores the resulting files. Image files uploaded through our tool are stored in the United States. (See clause 7.)
• Automated image-processing / AI services — used to remove backgrounds and apply optional effects to Your Content.
• Payment processors — PCI-compliant providers that handle card payments.
• Shipping and fulfilment partners — to deliver your products.
• Communications and analytics providers — to send emails and understand Site usage.
• Professional advisers and authorities — where reasonably required, or where required or authorised by law.

We require our service providers to protect your information and to use it only for the purposes we engage them for. We do not sell your personal information.

Our products are commonly made from drawings created by children, but our Site and accounts are intended for use by adults (18+) only. We rely on the purchasing adult — a parent or guardian, or someone with their authority and consent — to upload any child's drawing and to provide consent for it to be processed and reproduced, as set out in our Terms & Conditions.

We do not knowingly create accounts for, or collect personal information directly from, children under 18. We treat uploaded children's drawings with care and use them only to fulfil the order, and we do not use them for marketing without the separate, express consent of the responsible adult. If you believe a child has provided us with personal information without the appropriate consent, please contact us and we will take reasonable steps to delete it.

Some of our service providers store or process personal information outside Australia, including in the United States and other countries where they or their sub-processors operate. In particular, the image files you upload are stored in the United States.

Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. By uploading content and placing an order, you acknowledge and consent to this overseas disclosure. Note that overseas recipients may be subject to different laws than those in Australia.

We will only send you marketing communications, and only use Your Content for promotion, where you have opted in. Every marketing email includes an unsubscribe link, and you can opt out at any time by using it or contacting us. Opting out of marketing does not stop transactional messages about your orders.

The Site uses cookies and similar technologies — including those set by our e-commerce provider and analytics tools — to operate the store, remember your cart and preferences, and understand how the Site is used. You can manage or disable cookies through your browser settings, though some features may not work properly without them.

We keep personal information only as long as we need it for the purposes described in this policy or to meet legal, tax, and accounting obligations.

• Order and transaction records are retained as required by law.
• Unpaid or abandoned designs (artwork uploaded but never purchased) are deleted within approximately [30] days.
• Completed-order artwork is retained for [period] to support reprints and support requests, then deleted.

You can ask us to delete your personal information; we will do so unless we are required or permitted by law to keep it.

We take reasonable steps to protect your personal information, including encryption of data in transit and at rest, access controls, and use of reputable providers with recognised security practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, or incomplete. Contact us using the details in clause 14. We will respond within a reasonable time and may need to verify your identity first. There is generally no charge, though we may recover reasonable costs for some access requests as permitted by law.

If you have a concern about how we have handled your personal information, please contact our Privacy Officer (clause 14) and we will investigate and respond. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at [www.oaic.gov.au] or 1300 363 992.

Privacy Officer[legal entity name] (ABN [ABN])
Email: [privacy@creaturestickers.com]
Address: [business address]

We may update this policy from time to time by posting the revised version on the Site and updating the "Last updated" date above. Significant changes will be notified where required. Please review this page periodically.